Terms & Conditions

Last updated: 02 May 2026

Welcome to HEORSHE Australia. By accessing our website, purchasing our products, or interacting with our services, you agree to the Terms & Conditions below. Please read them carefully.

1. About Us
HEORSHE (“we”, “us”, “our”) is an Australian business providing thoughtfully designed baby products. Location: Melbourne, Australia Website: www.heorshe.com.au

2. Using Our Website

By using our site, you agree to:

use it only for lawful purposes
not interfere with security, functionality, or other users’ experience
accept that we may update content, pricing, or policies at any time

User Responsibilities (Added for your protection)

Customers are responsible for using HEORSHE products according to the instructions provided. Damage caused by misuse, improper cleaning, or failure to follow safety guidelines is not covered.

3. Product Information

We aim to provide accurate descriptions and images. However, colours, materials, and details may vary slightly due to screen settings or manufacturing updates . All products are intended for normal household use only .

Typographical Errors (Added)

If a product is listed at an incorrect price or with incorrect information due to error, we reserve the right to cancel the order and issue a full refund.

4. Pricing & Payments

All prices are listed in AUD unless stated otherwise . We accept secure payments through Shopify Payments . Prices may change without notice, but confirmed orders will not be affected.

5. Orders & Availability

Placing an order does not guarantee acceptance. We may cancel or refuse orders due to:

stock unavailability
payment issues
incorrect pricing
suspected fraudulent activity

If an order cannot be fulfilled, we will notify you and issue a refund.

Stock Errors & System Issues (Added)

If an item becomes unavailable due to inventory error or system malfunction, we may cancel the order and refund you in full.

6. Shipping

We ship within Australia and internationally . Shipping times and costs vary by location and are shown at checkout . Delays caused by customs, couriers, or external factors are outside our control .

Force Majeure (Added)

We are not responsible for delays or failures caused by events outside our control, including natural disasters, pandemics, courier strikes, or supply chain disruptions.

7. Returns & Refunds

We follow Australian Consumer Law. You are entitled to a replacement or refund if a product is:

faulty
unsafe
significantly different from the description

Change‑of‑mind returns may be accepted at our discretion if the item is unused and in original packaging.

8. Intellectual Property

All content on this website — including text, images, branding, and design — is owned by HEORSHE and protected by copyright laws . You may not copy, reproduce, or use our content without permission.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for: