Shipping & Delivery

We know you’re excited to receive your HEORSHE goodies — and we’re just as excited to send them your way. Here’s everything you need to know about how your order travels from us to you.

Shipping Fees (Australia)

  • FREE for orders over $100
  • $11 flat rate for orders under $100
  • $15 flat rate for Express Shipping
Where We Ship

We deliver Australia‑wide, excluding PO Boxes, Parcel Lockers, and certain remote islands/territories.
If our courier can’t reach your location, we’ll contact you and issue a full refund.

Incorrect Address

If a parcel is returned due to an incorrect address, a re‑delivery fee will apply.

Delivery Timeframes

Metro Areas (NSW, VIC, QLD, SA, ACT) - 2–7 business days

Regional, WA, NT & TAS - 7–10 business days

Orders are shipped Monday–Friday (excluding public holidays).
Weather events, peak seasons, and courier delays may affect delivery times.

Tracking Your Order

Once your order has been dispatched, you’ll receive an email with your tracking number so you can follow your parcel every step of the way.

Something Not Right?

If you believe you’ve received:

  • the wrong item, or
  • a defective item

Please email us at info@heorshe.au with:

  • your order number
  • your receipt/invoice
  • a clear photo of the item
  • a short description of the issue

Once verified, we’ll arrange a replacement or provide a voucher if the item is out of stock.

For full details, see our Returns & Exchanges page.

We're Here to Help

If you have any questions about your delivery, just reach out — our team is always happy to assist.

info@heorshe.au